Frequently Asked Questions

How do I submit a sample?

Choose a test from our services catalogue, place your order, and follow the step-by-step Sample Submission Guidelines. You can submit tracking and sample details in your account dashboard.

What are your turnaround times?

Turnaround times depend on the analysis and current laboratory workload. Indicative turnaround times are shown per service and are currently placeholders to be confirmed.

Is my submission confidential?

Yes. We handle samples and orders discreetly. Our public report verification page never exposes customer details, addresses, emails, payment data or order information.

How does report verification work?

Each completed report has a unique report ID and verification key. Anyone can confirm a report is genuine on our Report Verification page without accessing any private information.

What payment options are available?

Depending on availability, we support manual payment options such as bank transfer, manual invoice and, where offered, manual cryptocurrency payment instructions. Payment details are confirmed during the ordering process.

Do you accept international submissions?

Yes, we support clients submitting from many jurisdictions. Clients are responsible for complying with the laws of their own jurisdiction, including any rules on sending samples.

Can you perform a custom test?

Often, yes. For analyses not listed in the catalogue, please request a custom quote.

What are the limitations of your reports?

Puralytix provides independent analytical information only. A report describes the analysis of the specific sample submitted. It does not constitute medical, dosing, sourcing, legal or consumption advice, and does not imply that any substance is safe, approved, lawful or suitable for human use.