Refund & Cancellation Policy

Cancellations before analysis

You may request cancellation of an order before your sample has entered analysis. Where a sample has not yet been received or processed, we will usually offer a refund or credit, subject to any processing costs already incurred.

Once analysis has begun

Because our service is performed specifically for you on the sample provided, orders cannot generally be refunded once analysis has begun.

Issues with a report

If you believe there has been an error in your analysis, please contact us promptly. We will review the matter and, where appropriate, re-analyse or correct the report.

How to request

To request a cancellation or discuss a refund, contact us via our Contact page, quoting your order reference.