Legal

Terms & Conditions

These terms govern your use of the Puralytix website and our laboratory analysis services. Please read them before placing an order or sending a sample.

Last updated: 7 September 2026

Contents

1. About these terms

These terms and conditions (“Terms”) govern your use of the Puralytix website at puralytix.com (“the Site”) and the laboratory analysis services we provide (“the Services”). By creating an account, placing an order or submitting a sample, you confirm that you have read, understood and agree to be bound by these Terms.

In these Terms, “Puralytix”, “we”, “us” and “our” mean the Puralytix laboratory analysis service, located at 71 Vazha-Pshavela Avenue, Block 2, Saburtalo District, 0186 Tbilisi, Georgia. “You” and “your” mean the person or organisation placing an order. A “sample” means any material you submit to us for analysis. A “report” means the written analytical output we issue in respect of a sample.

If you do not agree to these Terms, you must not place an order or submit a sample.

2. What Puralytix does — and does not do

Puralytix is an independent analytical laboratory service. We measure and report on the composition of samples submitted to us, and we issue informational reports describing what our methods detected.

We do not:

  • sell, supply, broker, source or distribute anabolic compounds, peptides, SARMs, SERMs, medicines, injectables, supplements or any controlled substance;
  • provide medical, clinical, veterinary, pharmaceutical, dosing, cycling, administration or consumption advice;
  • provide legal advice, including advice on whether any substance or shipment is lawful in your jurisdiction;
  • advise on where to obtain any substance, or recommend, endorse or vouch for any supplier, brand or product;
  • certify, approve, license or authorise any substance for any purpose;
  • determine or express any view on whether a substance is safe or suitable for human or animal use.

We have no commercial interest in the outcome of any analysis. We do not accept payment, incentives or other consideration in exchange for a particular result, and we will not alter a result on request.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services. By placing an order you confirm that this is the case.

You further confirm that you are lawfully entitled to possess the sample you intend to submit, and to send it to us, under the laws that apply to you and under the rules of any carrier you use. We do not and cannot verify this on your behalf.

4. Accounts

Some parts of the Services require an account. You are responsible for keeping your account credentials confidential and for all activity carried out under your account. Please tell us promptly if you believe your account has been accessed without your authorisation.

You agree to provide accurate contact and order information. We may be unable to complete an order, deliver a report or resolve a query if the information you have given us is inaccurate or incomplete.

5. Orders and acceptance

Listing an analysis on the Site is an invitation to treat, not an offer. A contract is formed only when we confirm acceptance of your order. We may decline any order, or cancel an accepted order before analysis, at our discretion — including where we consider that accepting it would be unlawful, unsafe, outside our analytical scope, or contrary to these Terms. Where we decline an order you have paid for, we will refund it.

Your order confirmation will include a unique order reference. You must quote that reference with your sample so that we can match the two.

6. Prices, currency and taxes

Prices shown on the Site are indicative and are quoted in US dollars (USD) unless stated otherwise. The final price for your order is confirmed when your order is reviewed. Where an analysis is more complex than the listing anticipates, or where a sample requires additional work, we will tell you before proceeding and you may cancel rather than accept a revised price.

Prices exclude any taxes, duties, customs charges or carrier fees that may apply to you or to your shipment. You are responsible for those.

7. Payment

Payment terms are confirmed during ordering. We may offer manual payment options such as bank transfer, manual invoice and, where available, manual cryptocurrency payment instructions.

Where a cryptocurrency payment address is issued, it is issued for a single order only. Never reuse a payment address from a previous order, and never rely on a payment address given to you by anyone other than Puralytix through your account or an email from our own domain. We cannot recover funds sent to an incorrect, reused or fraudulent address.

We may hold an order at the “Awaiting payment” or “On hold” stage until payment has cleared.

8. Submitting samples

Samples must be prepared, labelled and shipped in accordance with our Sample Submission Guidelines, which form part of these Terms.

You must not send us:

  • human or animal tissue, blood, or other biological or clinical specimens;
  • explosive, energetic, radioactive, pyrophoric or otherwise dangerous material;
  • any material you are not lawfully entitled to possess or send;
  • any material whose shipment breaches the rules of the carrier you use;
  • anything intended to threaten, harm or mislead us or any other person.

If we receive a sample of a kind we do not accept, or one we reasonably believe is unlawful or unsafe to hold, we may decline to analyse it and dispose of it in accordance with applicable law and our safety obligations, without refund. Where we are legally required to notify or hand over material to an authority, we will comply with that requirement.

Risk in a sample remains with you until it reaches us. We are not responsible for samples lost, delayed, seized, damaged or destroyed in transit, or for delays caused by carriers or customs.

9. Sample handling, retention and disposal

Samples are consumed or altered in the course of analysis. Unless we agree otherwise in writing, samples are not returned.

Where any sample material remains after analysis, we may retain it for a limited period to allow for re-analysis or query resolution, after which it is disposed of appropriately. You may ask us to dispose of remaining material sooner.

By submitting a sample you authorise us to analyse, consume, retain for the period described, and dispose of it.

10. Turnaround times

Turnaround times shown on the Site are estimates, measured in working days from the point at which your sample is received and booked in — not from the date you place your order or dispatch your sample. They are not guarantees, and they may be affected by laboratory workload, sample condition, instrument availability, the need for repeat or confirmatory work, and matters outside our control.

Late delivery of a report does not on its own entitle you to a refund, though we will keep you informed and will discuss options with you where a delay becomes substantial.

11. Results and their limitations

A report describes the analysis of the specific sample, or portion of sample, submitted to us, using the methods stated in that report. Results should not be treated as describing any other unit, batch, vial or product, including others from the same source or apparently identical packaging.

All analytical methods have inherent limitations, including limits of detection and quantification, matrix effects, and scope: a targeted method looks only for what it is designed to find, and a screening method cannot exclude every possible substance. An absence of a finding is not proof of absence.

We warrant that we will carry out the Services with reasonable care and skill and apply our methods competently. We give no other warranty, express or implied, and in particular we give no warranty as to fitness, safety, legality, authenticity, provenance or suitability for any purpose.

12. Reports and verification

Each report is issued with a unique report ID and a verification key, which allow anyone holding both values to confirm on our Report Verification page that the report is genuine. Verification confirms authenticity only; it does not extend, interpret or endorse the report’s findings.

We may mark a report as Revoked where it should no longer be relied upon, or as Superseded where a corrected or updated report has been issued for the same sample. You must not present a revoked or superseded report as current.

You must not alter, edit, crop, redact, recompose or selectively quote a report in any way that misrepresents its content, its scope or its limitations. You must not present a Puralytix report as an endorsement, approval or certification of any product, supplier or substance.

13. Intellectual property

The Site and its content, including text, layout, graphics and the report format, belong to Puralytix or our licensors. You may not copy, reproduce or reuse them except as permitted by law.

You may share a report you have received in full and unaltered. You may not use our name, logo or reports in marketing or promotional material without our prior written consent, and we may withdraw any such consent.

14. Confidentiality

We treat orders and reports as confidential and disclose them only to you, to service providers acting on our behalf, or where required by law. Our public verification function is designed so that no customer name, address, email, payment data or order information is exposed to any third party. Our handling of personal information is described in our Privacy Policy.

15. Acceptable use of the Site

You agree not to misuse the Site — including by attempting to gain unauthorised access, interfering with its operation, scraping it at a rate that burdens it, submitting malicious code, or using it to send unlawful, deceptive or abusive content. We may suspend or close an account that is used in breach of these Terms.

16. Your responsibilities

You are responsible for complying with all laws that apply to you, including those governing the possession, handling, import, export and shipment of any sample you submit. Laws differ substantially between jurisdictions, and something lawful where we are located may be unlawful where you are, or in a country your shipment passes through.

You are responsible for how you use and share a report. Puralytix accepts no responsibility for decisions taken by you or by any third party on the basis of a report.

17. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Subject to that, and to the fullest extent permitted by law:

  • we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill, opportunity or anticipated savings;
  • we are not liable for any loss arising from your reliance, or a third party’s reliance, on a report beyond its stated scope;
  • we are not liable for loss arising from a sample lost, delayed, seized or damaged before it reaches us;
  • our total aggregate liability arising out of or in connection with an order is limited to the amount you paid for that order.

18. Indemnity

You agree to indemnify Puralytix against claims, losses and reasonable costs arising from your breach of these Terms, from your submission of any sample you were not lawfully entitled to send, or from your misrepresentation of a report to a third party.

19. Events outside our control

We are not liable for failure or delay in performing the Services where it is caused by events outside our reasonable control, including instrument failure, supply interruption, utility or network failure, carrier or customs action, industrial action, civil disruption, natural events, epidemic, or changes in law. Where such an event materially prevents us from completing your order, we will contact you and, if the order cannot be completed, refund it.

20. Complaints and re-analysis

If you believe a report contains an error, please contact us promptly, quoting your report ID and order reference. We will review the matter and, where appropriate, re-check the data, re-analyse retained material where sufficient material remains, or issue a corrected report. Our Refund & Cancellation Policy sets out what happens in each case.

21. Changes to these Terms

We may update these Terms from time to time. The version in force is the one published on this page when you place your order, and the “last updated” date above shows when it last changed. Material changes will not be applied retrospectively to orders already accepted.

22. Suspension and termination

We may suspend or end your access to the Services, and decline future orders, where you breach these Terms, where we are required to do so by law, or where continuing would expose us or others to legal or safety risk. Termination does not affect rights or liabilities that have already accrued.

23. General

If any provision of these Terms is found to be unenforceable, the remainder continues in force. A delay in enforcing a right is not a waiver of it. You may not transfer your rights under these Terms without our consent. These Terms, together with our order confirmation and the policies referred to in them, form the whole agreement between us in relation to the Services.

24. Governing law

These Terms and any dispute arising from them are governed by the laws of Georgia, and the courts of Georgia have jurisdiction, save where mandatory consumer protection law in your country of residence gives you additional rights or a different forum.

25. Contact

Puralytix, 71 Vazha-Pshavela Avenue, Block 2, Saburtalo District, 0186 Tbilisi, Georgia. Email: info@puralytix.com, or use our contact form.

Questions about this document? Contact Puralytix.
Related documents: Privacy Policy, Cookie Policy, Sample Submission Guidelines, Report Disclaimer and Refund & Cancellation Policy.